Problem statement: Currently, when a scheduled message fails to send, there is no proactive notification sent to the host. The failure is only discoverable if the host manually checks the Guest Experience logs or the Inbox activity.
Current workaround: Manually monitoring the GX logs or the Inbox for "Failed" statuses.
Impact: This creates uncertainty and risk, as critical information (like check-in instructions) may not reach the guest, and the host remains unaware of the failure until it's potentially too late.
Proposed solution: Implement a notification system (e.g., email or in-app alert) that immediately informs the host when a scheduled message fails to send after all retry attempts.
Unlock: Hosts can have full confidence that their guests are receiving essential information and can take immediate manual action if a failure occurs.