Notify hosts in Hospitable when a guest leaves a review on Airbnb

Problem statement

• Hosts managing multiple properties receive Airbnb email notifications when guests leave reviews, but these emails get lost in the noise, especially when managing many properties with similar guest names or multiple checkouts in the same week
• Airbnb sends multiple emails per reservation (review request, guest left review), making it difficult to track which guests have actually left reviews and need a response
• Hosts who prefer to leave reviews only after the guest reviews first are missing review deadlines and facing pressure from property owners

Current workaround

• Relying on Airbnb's email notifications to track when guests leave reviews
• Manually sorting through multiple Airbnb emails to identify which guests have left reviews and which reservations still need a return review

Impact

• Missed review deadlines when notifications get lost in email clutter
• Pressure from property owners when return reviews are not submitted promptly
• Inability to respond immediately to guest reviews or follow up with cleaners about property condition in a timely manner
• Reduced perceived value of property management services when reviews are delayed

Proposed solution

• Add a notification in Hospitable (similar to guest message notifications) when a guest leaves a review on Airbnb
• This would allow hosts to manage review notifications in the same platform where they manage guest messages, rather than relying on separate Airbnb emails

Unlock

• Hosts could respond to guest reviews immediately after they're posted
• Faster follow-up with cleaners about property condition when reviews are submitted
• Improved responsiveness demonstrates value to property owners
• Centralized notification management reduces the risk of missing important review deadlines