This would be a good feature, but we’d need to filter it based on whether they liked us & we liked them. I suppose being able to specify a minimum rating they left for us and optionally one we left for them.
For example, if the minima were 5 & 5 (rated us 5 stars & we rated them 5 stars), then automatically send, etc. If the minima were 4 & 4, let me review the message, etc. Also, if we told AirB&B (or whichever OTA we’re reviewing them on) that we wouldn’t rent to them again, don’t send the message at all. This way, if they rate us low, no matter what we rate them (unless we said we wouldn’t rent to them again), we can send a “please give us another try” message either automatically or interactively, allowing us to review the pending outgoing message.
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Jun 22, 2025
Hi Indigo - I like your suggestions - both for 5 and 5. For a guest that left less than a 5 star I can interact directly with them and offer a discount accordingly. Definitely the 5 and 5 would be an invite to return. Sounds like these messages would be through the OTA - correct?
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Indigo Mustard
Jun 22, 2025
This would be a good feature, but we’d need to filter it based on whether they liked us & we liked them. I suppose being able to specify a minimum rating they left for us and optionally one we left for them.
For example, if the minima were 5 & 5 (rated us 5 stars & we rated them 5 stars), then automatically send, etc. If the minima were 4 & 4, let me review the message, etc. Also, if we told AirB&B (or whichever OTA we’re reviewing them on) that we wouldn’t rent to them again, don’t send the message at all. This way, if they rate us low, no matter what we rate them (unless we said we wouldn’t rent to them again), we can send a “please give us another try” message either automatically or interactively, allowing us to review the pending outgoing message.
Violet Marker
Jun 22, 2025
Hi Indigo - I like your suggestions - both for 5 and 5. For a guest that left less than a 5 star I can interact directly with them and offer a discount accordingly. Definitely the 5 and 5 would be an invite to return. Sounds like these messages would be through the OTA - correct?