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Option to Disable Guest Cleanliness Ratings Until Available to All Teammates

Problem Statement:

  • Cleaners can currently view guest cleanliness ratings in the Tasks App
  • Other teammates (inspectors, check-in teammates, etc.) cannot see these ratings
  • This creates an inconsistent experience where some teammates have visibility and others don't

Current Workaround:

  • There is no workaround — inspectors simply cannot see guest cleanliness feedback that cleaners can access

Impact:

  • Inspectors cannot reference guest feedback when evaluating cleaning quality
  • Creates confusion about who has access to what information
  • Makes it difficult to hold cleaners accountable using guest feedback when inspectors are involved

Proposed Solution:

  • Add a setting to disable guest cleanliness ratings visibility for all teammates
  • Ratings should only appear once the feature is available to all teammate roles consistently

Unlock:

  • Teammates would have consistent access to guest cleanliness feedback
  • Inspectors could reference guest ratings when evaluating cleaning quality
  • Better accountability and alignment across the operations team

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