Problem Statement:
- When guests use the embedded booking widget on a host's website, the booking flow replaces the current page
- After selecting dates and number of guests, clicking to book takes guests away from the host's website
- Guests have difficulty returning to the host's website after completing the booking process
Current Workaround:
- Hosts have no built-in option to control how the booking widget opens
- Guests must use browser back button or manually navigate back to the website
Impact:
- Poor user experience — guests lose their place on the host's website
- Increased friction in the booking process
- Potential loss of bookings if guests struggle to return
Proposed Solution:
- Add a setting to the booking widget configuration that allows hosts to choose whether the booking flow opens in the same tab or a new tab
- This would give hosts control over the guest experience
Unlock:
- Hosts can maintain their website's presence while guests complete bookings
- Improved guest experience with easier navigation back to the host's website
- Reduced friction in the booking process