Hi,
In the Owner Portal, we've enabled the option for owners to book their own stays directly. This works well, but the automated confirmation email that goes out afterward has two issues:
It's sent from an address that looks unfamiliar/unbranded to the owner, and the subject line is generic rather than something we can customize.
The email body carries Hospitable's own branding, which doesn't match our property management brand and comes across as unprofessional to our owners.
Could we get one of the following:
Option A: Let us remove/replace the Hospitable branding on this specific email and fully customize the sender address, subject, and body content, OR
Option B: Give us the ability to disable this automated owner-booking confirmation email entirely, so we can build our own branded confirmation via the API/n8n instead.
Right now we have neither option, which forces our owners to receive an off-brand email we have no control over. Screenshot attached showing the current email as received.
Would really appreciate a path forward on this from the Hospitable side too - happy to provide more detail if needed.
Thanks!
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