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Pause Activity

Feature requestsInboxGuest experienceOperations

When I have a guest that is not compliant or not responding to correspondence, I would like to be able to pause the activity (the messages that are scheduled to go out). And then I would like to be able to unpause and restart the messages probably with a revised timeline.

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Comments3

  • Plum Burrito

    •

    Mar 26, 2025

    I think what they mean is if we are asking for them to complete an ID verification, sign a rental agreement, or verify any other information. We don’t want the check in info to go out. I have to manually delete the message or change the date. But pause would be way better becuase if i change the date/time and I forget to go back in to change it again, it will get sent out.

    • Silver Hubble

      •

      Mar 26, 2025

      Yes, that is what I meant. I want to pause the activity and i don’t want to proceed with any of the rest of the automatic messages that are to follow. I need to be able to pause activity when my guests don’t provide requested information, sign my rental agreements, etc.

  • Emily Tunggala

    Team•

    Mar 24, 2025

    Hi @Mirandy Boutet! Can you share a little bit more context about what you mean by guests being non-compliant or not responding? I ask because required tasks within our guest portal do pause check-in message activity until completed, so this might be just what you need. If the guest hasn’t signed the rental agreement or completed other required tasks (like guest verification, and soon security deposits), then we wouldn’t send any additional messages until completed.

    Is this what you’re looking for, or did you have something else in mind?

    https://help.hospitable.com/en/articles/9360903-guest-portal