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Please Add “Door Code / Lock Issue” as a Question Topic

Feature requestsDetecting more questions

Hi Hospitable Team,

I’d like to submit a feature request regarding the Questions automation.

Currently, there isn’t a “Door Code / Lock Issue” topic available in the Questions dropdown. Since door access problems are fairly common and time-sensitive, it would be extremely helpful to have a dedicated topic for door code, smart lock, or access-related issues.

Right now, Questions only supports a fixed list of topics (WiFi, Parking, Late Check-in, etc.), which makes it difficult to automate responses for access-related problems — even though they’re one of the most urgent types of guest messages.

Adding a “Door Code / Lock Issue” topic (or allowing custom question topics) would greatly improve automation and response speed for hosts.

Thank you for considering this enhancement!

Status: Backlog1 comment

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Comments1

  • Plum Ash

    •

    Oct 15

    Yes this is so important! It needs to be a category under Rules> Respond to questions about… This is the MOST IMPORTANT question a current guest can have. A lock out in the middle of the night due to a lock malfunction is not good! We need the ability to have an automatic response giving lockbox or other instructions. This is way more important than questions about bicycles, streaming services, etc. PLEASE make this a priority. We should not have to have Mogul to have this. Knowledge hub does not solve the issue - we need an automated message for after hours or when the host can not be immediate reached.