Pre-booking guest messaging before payment

Problem:

• Guests cannot contact hosts to ask questions before completing a reservation and payment
• Unlike Airbnb, where guests can send messages before booking

Current Workaround:

• Guests must book and pay first before they can contact the host

Impact:

• Guests feel uncertain about properties before committing to pay
• Hosts miss opportunities to answer questions that could lead to more bookings

Proposed Solution:

• Add a messaging feature that allows guests to contact hosts before completing their reservation and payment

Unlock:

• Guests can ask questions and get answers before paying, leading to more confident bookings and better guest-host communication