Pre-booking inquiry option with AI assistance on Direct booking sites

Problem statement:

• Guests cannot ask questions before completing a Direct booking
• This creates uncertainty for guests who want to clarify details before committing
• Hosts miss the opportunity to address concerns that could prevent booking

Current workaround:

• Hosts manually add their email or phone number on the Direct site for guests to reach out before booking

Impact:

• Inconsistent guest experience — some guests may not feel comfortable reaching out directly
• Hosts lose the ability to provide structured, trackable communication before booking
• Potential bookings may be lost if guests have questions and can't easily ask them

Proposed solution:

• Add a "Contact host" or inquiry button on the Direct booking site that allows guests to send messages before completing their reservation
• Incorporate AI to automatically answer common/pre-booking questions (e.g., check-in times, amenities, house rules, parking)
• For questions AI can't handle, route to the host — messages would appear in the Hospitable Inbox

Unlock:

• Guests get instant answers to common questions before booking, leading to more confident reservations
• Hosts save time with AI handling repetitive pre-booking inquiries
• Complex questions still reach the host for personal attention
• All communication stays within Hospitable's platform for easy tracking