Prioritize Non-Automated Guest Messages in Inbox

Problem Statement:

• Non-automated guest messages get buried among automated messages in the Inbox
• Important guest replies are missed, leading to negative reviews and guest experience issues
• There's no way to distinguish between automated and guest-initiated messages at a glance

Current Workaround:

• Manually checking each conversation thread to find guest messages
• Starring conversations and marking them as unread to keep track
• No systematic way to ensure important messages aren't overlooked

Impact:

• Missed guest messages result in unresolved issues and lower reviews
• Hosts spend extra time searching through automated messages to find guest replies
• Guest experience suffers when important communications are delayed or missed

Proposed Solution:

• Automatically highlight or separate non-automated guest messages from automated ones in the Inbox
• Optionally resurface messages that haven't been responded to within a set timeframe (e.g., 1 hour)
• Visual indicators (badges, colors, or sorting) to distinguish guest-initiated messages

Unlock:

• Hosts can quickly identify and respond to important guest messages
• Reduced risk of missing critical guest communications
• Improved guest experience through faster response times
• Less time spent searching through automated messages