Push door codes to Airbnb reservation details

Problem Statement:

  • Guests have to search through the Airbnb message thread to find their door code when they arrive
  • The code is not visible in the reservation details alongside the address and check-in information
  • This creates confusion and delays during check-in

Current Workaround:

  • Sending the door code via Airbnb messages after it's created on the smart lock in Hospitable

Impact:

  • Guests have to search for the code in messages rather than seeing it prominently in their reservation details
  • Less convenient than the native Airbnb experience where codes appear alongside address and check-in info
  • Increases guest confusion and support questions around check-in

Proposed Solution:

  • Hospitable should automatically push the door code to Airbnb once it's created on the lock
  • The code should display natively in the Airbnb app under reservation details, just as if Airbnb set it directly on the smart lock

Unlock:

  • Easier guest check-in experience
  • Better guest satisfaction
  • Fewer check-in-related questions for hosts to respond to

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Upvoters
Status

Backlog

Board

πŸ’‘ Feature requests

Tags

Smart devices

Date

5 days ago

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