Push Notifications for Booking.com Guest Messages

Problem statement

• Push notifications for guest messages work for all channels except Booking.com
• Guest messages from Booking.com are visible when searched, but no push notification is received in the Hospitable app
• This creates a gap where Booking.com guest messages may go unnoticed in real-time

Current workaround

• Manually checking Hospitable for Booking.com guest messages by searching the reservation code
• No automated alerts for new Booking.com messages

Impact

• Risk of missing time-sensitive guest messages from Booking.com
• Additional manual effort to check for messages across channels
• Inconsistent notification experience across booking platforms

Proposed solution

Enable push notifications in the Hospitable app for guest messages received via Booking.com, matching the behavior of other channels

Unlock

Hosts would receive real-time push notifications for all guest messages regardless of channel, ensuring no Booking.com messages are missed