When we chat with Support, it is quite annoying that that we don’t get a notification when they actually answer. Then I get an email saying they’ll close my ticket since they haven’t heard back from me. This wouldn’t happen if we were getting notified that Support answered our question and would also avoid longer wait times for a resolution when the answer might have been waiting for us in the chat.
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Comments1
Jade Petal
Feb 8, 2025
When we chat with Support, it is quite annoying that that we don’t get a notification when they actually answer. Then I get an email saying they’ll close my ticket since they haven’t heard back from me. This wouldn’t happen if we were getting notified that Support answered our question and would also avoid longer wait times for a resolution when the answer might have been waiting for us in the chat.