Reminders for unanswered questions
Sometimes a guest asks a question and due to being busy we forget to answer. It would be an amazing feature to allow us to get a reminder if a guest asked a question and a response hasn’t been sent within 30 minutes or a designated amount of time that we choose.
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Comments2
Coffee Valley
Sep 4
•Merged request
•1 vote
Notification for unread or unanswered guest questions
At times, messages can get missed. While this happens very rarely, it happens. Especially around check-in and checkout times, when we may have 40–70 scheduled messages being released at once alongside incoming guest messages and other automated communications.
As a host managing over 100 listings, we can have several hundred messages being sent and received throughout a single day from multiple directions. Even with a well-organized operation, it can be easy for an individual message to get buried during peak periods.
It would be extremely helpful to have a notification or dashboard tool on the home page that clearly displays Unread Messages and/or Unanswered Messages, similar to how the dashboard currently shows daily reservations, check-ins, and checkouts.
For larger hosts and property managers operating at this scale, having a centralized count of messages that still require attention would provide a quick way to identify anything that may have been overlooked and ensure nothing slips through the cracks. I believe this would be a very valuable operational tool, particularly for high-volume hosts.
Tomato Oak
Jan 7
We are including recognition when a question is unanswered because an automatic message was sent to the guest after his question. In the current implementation even when waiting for an answer, the message is read and is not appearing