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Remove/Update 'Not Verified' label for OTAs that do not support verification

Currently, the 'Not Verified' label appears in Guest Insights even for OTAs that do not support verification. This is misleading to hosts, who may believe a guest needs to complete a verification step before a booking can be accepted, potentially leading to lost revenue and missed bookings.

The request is to remove this label or update it to clearly indicate when verification is not supported by the platform.

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Comments1

  • Indigo Mustard

    •

    Sep 2

    Just noticed this, which I think is nonsensical for Booking.com, right? What does the “Verify” button mean here?