Rename "Paid" to "Pending" in Tasks App for Payout Status
Problem Statement:
- Cleaners and hosts see tasks marked "Paid" in the Tasks App but the funds haven't yet appeared in their bank account
- This creates confusion about whether the payment has actually been received or is still in transit
- The current label doesn't clearly communicate the payment timeline
Current Workaround:
- Hosts and cleaners must manually check bank accounts to confirm whether funds have arrived
- This requires extra communication between hosts and cleaners to verify payment status
Impact:
- Operational friction and unnecessary back-and-forth between hosts and cleaners
- Uncertainty and potential anxiety about whether payments are on track
- Time wasted verifying payment status across multiple channels
Proposed Solution:
- Change the "Paid" status label to "Pending" to indicate that the payout has been initiated but has not yet cleared in the recipient's bank account
- Keep "Paid" or use "Settled" for when funds have actually cleared and are accessible
Unlock:
- Clearer communication about payment status at every stage
- Reduced confusion and unnecessary verification steps
- Better understanding of the typical 3–5 business day bank processing time
Status: Backlog
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