Request: Add a Registration Status Condition to Email Timing

I’d like to suggest adding a condition to the Email Timing feature based on whether a guest’s registration is complete or incomplete.

This would allow me to create two different check-in emails:

1. Check-In Email – Registration Incomplete
   Sent 5 days before check-in to remind guests to complete their registration and provide the necessary information through the Guest Portal.

2. Check-In Email – Registration Complete
   Sent to guests who have already completed their registration. This would be my current check-in email.

Why This Would Be Helpful

We have been experiencing more difficulty getting guests to complete their Guest Portal registration since Hospitable began collecting our security deposits.

There are a couple of reasons for this:

• Guests often don’t read all of the information or want to take an additional step after booking. From their perspective, they have already provided their information when they made the reservation.

• Guests may be uncomfortable entering their credit card information again. They are accustomed to completing everything through the platform where they booked and may question why they need to visit another site and provide their information again. Some guests may also have security concerns.

We can explain that this is similar to checking into a hotel, where the front desk verifies your ID and collects a credit card even though you already provided payment information when making the reservation. However, explaining this through text and email can take several messages and still doesn’t always result in the guest completing the registration.

Suggested Solution

Adding a simple “Registration Complete / Registration Incomplete” condition to the Email Timing feature would allow us to automatically communicate with guests based on their registration status.

This would help us send targeted reminders to guests who still need to complete registration, while avoiding unnecessary reminders to guests who have already completed it.

I believe this small addition would significantly improve the communication flow and make the check-in process easier for both property managers and guests.