Problem Statement:
- Host needs to send guest email and phone number to guard gate for property access
- Currently, guests are not providing their email address voluntarily
- Host has to chase guests to obtain their email, causing delays and frustration
- Phone number is easily accessible and copyable, but email is not
Current Workaround:
- Manually contacting guests to request their email address
- Chasing guests who don't respond promptly
- Delays in providing access information to guard gate
Impact:
- Operational inefficiency and time wasted chasing guests for email
- Delays in check-in process when guard gate requires email
- Guest experience suffers from back-and-forth communication
- Host stress and administrative burden
Proposed Solution:
- Add an option in the guest portal to require guests to provide their email address
- Enable copy functionality for the email field (similar to phone number)
- Email should be automatically collected and accessible to host without manual follow-up
Unlock:
- Automatic email collection from guests in the portal
- Easy access to guest email for guard gate access
- Streamlined check-in process
- Reduced administrative workload for hosts