Skip to main content

Retaining guest contact info in the system AFTER guest cancels

Feature requests

THE WHY: Sometimes guests cancel and then want to rebook and we don’t have their number and they don’t have ours after a cancelation because the current system ONLY retains the contact info while it is an active booking. This means the host has to push the guest back into Airbnb or Vrbo vs being able to move them to a direct book. Not having the contact information saved has cost me several thousand dollars in unnecessary Airbnb fees when I could have had the guest book direct. Guesty keeps the contact information for CANCELED bookings. Without this feature, we will likely be moving our six listings to Guesty soon. This is a very easy fix in the Hosptiable system

1 comment

Log in to comment and vote

Comments1

  • Aquamarine Savanna

    •

    May 23, 2025

    This is such an important feature that we are going to transition all six properties off this system. It’s that important!! It’s cost of thousands of dollars of revenue in a tight economy. EVERYONE I speak to that uses a different platform (Guesty, etc) are all shocked that Hospitable doesn’t retain guest information for canceled bookings. I’ve truly been a fan of Hospitable but this is EXTREMELY BAD form for the organization. Forget the voting, just implement such an EASY FIX. PLEASE!!!!!