Description:
This is the third time this year that I’ve had a same-day Direct Premium booking become stuck in manual ID review.
The guest completed all required steps, but the ID upload was flagged—likely because the front of the ID was uploaded twice instead of the front and back. Once the reservation entered manual review:
The guest portal showed verification as complete.
The guest had no option to retry.
I had no option to reset or restart verification.
I could not manually approve the booking.
The reservation continued blocking my calendar while waiting for support.
Support response was too slow for a same-day check-in, even though I pay for Priority Support.
This creates a major risk of losing legitimate bookings and high-demand nights.
Requested improvements:
Add a Restart Verification button for the guest or host when an ID upload fails.
Let the guest immediately resubmit corrected front/back images instead of locking the booking in manual review.
Automatically prioritize reviews based on check-in time.
Show an estimated review time.
Allow hosts to choose a shorter expiration window for same-day pending bookings.
Provide a host override with a clear warning that protection may be limited.
Make Priority Support apply meaningfully to urgent same-day verification issues.
The verification requirement itself is reasonable. The problem is that a simple upload error can freeze the reservation with no recovery path for either the guest or host.
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New
💡 Feature requests
About 5 hours ago
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New
💡 Feature requests
About 5 hours ago
Get notified by email when there are changes.