💬 We still want your feedback on Hospitable Security Deposits!
Hi everyone 👋
A couple of months ago we shared a short survey on our new Hospitable Security Deposit feature. If you haven’t had a chance to fill it out yet, we’d still love to hear from you.
Your feedback is incredibly valuable - it helps us understand what’s working, what’s missing, and what might be holding you back from using security deposits.
We’ve been making steady improvements and your input directly shapes what we focus on next.
Coral Aurora
•
Sep 12, 2025
What feedback have you received and what changes have you made?
Coral Aurora
•
Nov 1, 2025
@Tim Parry ?
Tim Parry
Team•
Nov 3, 2025
@breannear@gmail.com Bulk of feedback thus far has been around the price & only wanting to collect deposits on certain reservations.
We’ve added the ability to waive deposits on any reservation you don’t wish to collect, and looking into the pricing model now to see if we can adjust
Coral Aurora
•
Nov 3, 2025
At least for mogul can’t you include it? The fees really start to add up, $10 for security deposit doesn’t seem like much but it is when you have a 1% fee on the direct booking, 3% fee on the payment processing, and $15 in superhog/identity verification. If the card is charged it makes sense but not even stripe charged for holds. Which means we are paying for automation but we’re already paying for that on our monthly fee.
Tim Parry
Team•
Jul 3, 2025
Pinned
💬 We'd love your feedback on the new Hospitable Security Deposit feature!
Hi everyone 👋
We’re looking to gather some quick feedback from those of you who showed interest in our Hospitable Security Deposit feature.
Whether you’ve already enabled the feature or haven’t gotten around to it yet, we’d love to understand what’s working, what’s missing, and what (if anything) is holding you back from using it.
Our fully automated Security Deposit feature is now in beta for Booking.com reservations!
What this feature includes:
✅ Automatically collect, hold, and release deposits ✅ Restrict check-in instructions until the deposit is secured ✅ Submit charge requests directly from the Inbox ✅ Full automation, built-in guest messaging, and chargeback protection ✅ Collected 2 days before check-in, released 2 days after check-out ✅ A 2% processing fee applies to each deposit
To get started:
Enable beta features in Settings > Preferences
Set your deposit amount in Properties > Pricing > Security Deposit for Booking.com
We’d love your feedback as we continue to improve the experience!
Azure Waterfall
•
Jul 24, 2024
Right now, if guests book on Airbnb, I have to use an insurance provider such as Superhog to place a hold on guest’s card as security deposit. And guests are very skeptical of Superhog. If Hospitable gives an option to hold security deposit for us, I’d be so happy!
Plum Burrito
•
Aug 19, 2024
Owner rez can do this - you lose business to them because of this and their ability to do rental agreements
Tim Parry changed status to Planned
Team•
Oct 30, 2024
Hi everyone!
Tim here from Hospitable,
I’m starting to look into security deposits and damage waivers. I would love to get some feedback and ideas from you on how we can help you with this, what functionality you’d like to see, what use cases you have! If any of you are passionate about security deposits and damage waivers and have some thoughts - please schedule a meeting in with me using this link: https://scheduler.zoom.us/tim-hasfgr/damage-protection
All the best,
Tim
Coral Aurora
•
Jan 9, 2025
When will be rolled out?
Tim Parry
Team•
Jan 10, 2025
We’re aiming to have a private pilot out in late Q1!
Coral Aurora
•
Jan 10, 2025
Nice can I be in it? Will you have any notifications to hosts of security deposit failure?
Will it be a credit card hold?
Will you have any capacity to auto turn off door code when it fails etc?
Tim Parry
Team•
Jan 10, 2025
Happy to add name to the list and communicate the sign-up process when the time comes!
Still a lot of decisions to be made so any functionality in the pilot is subject to change, but currently the thinking is as follows:
We will be focuses on holds, not charges
We will have some way of notifying hosts if a hold fails to authorize
Our plan currently here is to restrict check-in instructions messages until the user provides the payment information to authorize the hold
Has to auto extend to match the reservation length plus more after check-out for inspection.
Has to be taken 72 hours prior with alerts to host if fails and auto shut door code message until resolved.
@Tim Parry
Tim Parry
Team•
Jan 28, 2025
Hi everyone,
We’re still working on a new security deposit feature and aiming to have a pilot ready by end of Q1.
In the meantime, I’d love more of your feedback!
If willing, please take a moment to share how you currently handle security deposits and what you’d like to see from Hospitable by filling out this short survey: Google Form Survey
This would really help us build something great here!
Coral Aurora
•
Mar 22, 2025
Hello, is there a status update? I submitted my name for a trial but haven’t heard anything.
Tim Parry
Team•
Apr 16, 2025
🚀 Now Testing: Security Deposits (Pilot Program)
Hi all,
We're getting close to launching our built-in security deposit feature and we’re looking for a few Direct Premium hosts to join the pilot and help with testing!
With this feature, you’ll be able to:
Automate security deposit collection, management, and release
Submit charge requests directly from the inbox
Restrict check-in instructions until the deposit is secured
Benefit from built-in chargeback protection and ID screening
Log in to comment and vote
Comments59
Tim Parry
Sep 12, 2025
Pinned💬 We still want your feedback on Hospitable Security Deposits!
Hi everyone 👋
A couple of months ago we shared a short survey on our new Hospitable Security Deposit feature. If you haven’t had a chance to fill it out yet, we’d still love to hear from you.
Your feedback is incredibly valuable - it helps us understand what’s working, what’s missing, and what might be holding you back from using security deposits.
👉 Take the quick 2-minute survey here:
https://forms.gle/uZZipgw74SuRxDZ19
We’ve been making steady improvements and your input directly shapes what we focus on next.
Coral Aurora
Sep 12, 2025
What feedback have you received and what changes have you made?
Coral Aurora
Nov 1, 2025
@Tim Parry ?
Tim Parry
Nov 3, 2025
@breannear@gmail.com Bulk of feedback thus far has been around the price & only wanting to collect deposits on certain reservations.
We’ve added the ability to waive deposits on any reservation you don’t wish to collect, and looking into the pricing model now to see if we can adjust
Coral Aurora
Nov 3, 2025
At least for mogul can’t you include it? The fees really start to add up, $10 for security deposit doesn’t seem like much but it is when you have a 1% fee on the direct booking, 3% fee on the payment processing, and $15 in superhog/identity verification. If the card is charged it makes sense but not even stripe charged for holds. Which means we are paying for automation but we’re already paying for that on our monthly fee.
Tim Parry
Jul 3, 2025
Pinned💬 We'd love your feedback on the new Hospitable Security Deposit feature!
Hi everyone 👋
We’re looking to gather some quick feedback from those of you who showed interest in our Hospitable Security Deposit feature.
Whether you’ve already enabled the feature or haven’t gotten around to it yet, we’d love to understand what’s working, what’s missing, and what (if anything) is holding you back from using it.
👉 Take the 2-minute survey here:
https://forms.gle/uZZipgw74SuRxDZ19
Your feedback will help shape what we add next and make sure the feature delivers the value you’re looking for.
Thanks in advance for sharing your thoughts! 🙌
Tim Parry
Jul 1, 2025
Pinned🚨 Booking.com Security Deposits is now in Beta!
Our fully automated Security Deposit feature is now in beta for Booking.com reservations!
What this feature includes:
✅ Automatically collect, hold, and release deposits
✅ Restrict check-in instructions until the deposit is secured
✅ Submit charge requests directly from the Inbox
✅ Full automation, built-in guest messaging, and chargeback protection
✅ Collected 2 days before check-in, released 2 days after check-out
✅ A 2% processing fee applies to each deposit
To get started:
Enable beta features in Settings > Preferences
Set your deposit amount in Properties > Pricing > Security Deposit for Booking.com
That’s it - we’ll take care of the rest.
Need help or want to learn more?
👉 Security Deposits Overview
👉 Book a quick call with us
We’d love your feedback as we continue to improve the experience!
Azure Waterfall
Jul 24, 2024
Right now, if guests book on Airbnb, I have to use an insurance provider such as Superhog to place a hold on guest’s card as security deposit. And guests are very skeptical of Superhog. If Hospitable gives an option to hold security deposit for us, I’d be so happy!
Plum Burrito
Aug 19, 2024
Owner rez can do this - you lose business to them because of this and their ability to do rental agreements
Oct 30, 2024
Hi everyone!
Tim here from Hospitable,
I’m starting to look into security deposits and damage waivers. I would love to get some feedback and ideas from you on how we can help you with this, what functionality you’d like to see, what use cases you have! If any of you are passionate about security deposits and damage waivers and have some thoughts - please schedule a meeting in with me using this link: https://scheduler.zoom.us/tim-hasfgr/damage-protection
All the best,
Tim
Coral Aurora
Jan 9, 2025
When will be rolled out?
Tim Parry
Jan 10, 2025
We’re aiming to have a private pilot out in late Q1!
Coral Aurora
Jan 10, 2025
Nice can I be in it? Will you have any notifications to hosts of security deposit failure?
Will it be a credit card hold?
Will you have any capacity to auto turn off door code when it fails etc?
Tim Parry
Jan 10, 2025
Happy to add name to the list and communicate the sign-up process when the time comes!
Still a lot of decisions to be made so any functionality in the pilot is subject to change, but currently the thinking is as follows:
We will be focuses on holds, not charges
We will have some way of notifying hosts if a hold fails to authorize
Our plan currently here is to restrict check-in instructions messages until the user provides the payment information to authorize the hold
Coral Aurora
Jan 10, 2025
Thanks!
Amanda Maldonado
va.highkeyrealty@gmail.com
Coral Aurora
Jan 9, 2025
Has to be a hold not a charge.
Has to be auto released after 5-7 days.
Has to auto extend to match the reservation length plus more after check-out for inspection.
Has to be taken 72 hours prior with alerts to host if fails and auto shut door code message until resolved.
@Tim Parry
Tim Parry
Jan 28, 2025
Hi everyone,
We’re still working on a new security deposit feature and aiming to have a pilot ready by end of Q1.
In the meantime, I’d love more of your feedback!
If willing, please take a moment to share how you currently handle security deposits and what you’d like to see from Hospitable by filling out this short survey: Google Form Survey
This would really help us build something great here!
Coral Aurora
Mar 22, 2025
Hello, is there a status update? I submitted my name for a trial but haven’t heard anything.
Tim Parry
Apr 16, 2025
🚀 Now Testing: Security Deposits (Pilot Program)
Hi all,
We're getting close to launching our built-in security deposit feature and we’re looking for a few Direct Premium hosts to join the pilot and help with testing!
With this feature, you’ll be able to:
Automate security deposit collection, management, and release
Submit charge requests directly from the inbox
Restrict check-in instructions until the deposit is secured
Benefit from built-in chargeback protection and ID screening
If you’d like to join the pilot, please fill out the brief form here:
👉 hsptb.com/securitydeposit
Purple Oasis
Apr 16, 2025
will this eventually work with other platforms as well?
Tim Parry
Apr 16, 2025
Hi there - Yes, the plan is to roll this out to OTA bookings also!
Teal Mongoose
Sep 28, 2024
I think this is still allowed on Airbnb? I know it has to be done outside abnb.