Smarter message pausing for check-in requirements (eg. ID verification)

Problem statement

• When Guest Verification is requested, ALL scheduled messages are paused until the guest completes verification
• Hosts want to continue sending normal scheduled messages while only holding check-in and access code messages

Current workaround

• Hosts must either skip Guest Verification entirely (losing the verification benefit) or accept that all scheduled messages will be paused during verification

Impact

• Hosts lose the ability to communicate important information (confirmations, guides, updates) during the verification period
• Guests may feel uninformed or unsupported while waiting for verification
• Hosts are forced to choose between verification security and guest communication

Proposed solution

• Add a setting to control which scheduled messages are paused during Guest Verification
• Allow hosts to specify that only check-in/access code messages should be held, while all other scheduled messages continue to send normally

Unlock

• Hosts can use Guest Verification without disrupting their guest communication workflow
• Guests receive timely information even while verification is pending
• Improved guest experience and reduced host operational friction