Smarter message pausing for check-in requirements (eg. ID verification)

Problem statement

  • When Guest Verification is requested, ALL scheduled messages are paused until the guest completes verification
  • Hosts want to continue sending normal scheduled messages while only holding check-in and access code messages

Current workaround

  • Hosts must either skip Guest Verification entirely (losing the verification benefit) or accept that all scheduled messages will be paused during verification

Impact

  • Hosts lose the ability to communicate important information (confirmations, guides, updates) during the verification period
  • Guests may feel uninformed or unsupported while waiting for verification
  • Hosts are forced to choose between verification security and guest communication

Proposed solution

  • Add a setting to control which scheduled messages are paused during Guest Verification
  • Allow hosts to specify that only check-in/access code messages should be held, while all other scheduled messages continue to send normally

Unlock

  • Hosts can use Guest Verification without disrupting their guest communication workflow
  • Guests receive timely information even while verification is pending
  • Improved guest experience and reduced host operational friction

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Upvoters
Status

Backlog

Board

πŸ’‘ Feature requests

Tags

Messaging Rules

Date

1 day ago

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