Send booking receipt to guests for accounting purposes

Problem statement

• Business guests frequently request formal receipts for their stays to submit to their companies for accounting/reimbursement
• Hospitable currently does not provide a way to generate or send itemized receipts to guests after their stay, particularly for OTA bookings like Booking.com
• Hosts must manually create receipts outside the platform for each guest request

Current workaround

Hosts manually create receipts for each guest who requests one, spending approximately 10 minutes per request.

Impact

• Significant time waste: 10 minutes per receipt request adds up quickly for hosts with frequent business travelers
• Manual process increases risk of errors in pricing, VAT calculations, or guest information
• Delays in responding to guest requests for receipts
• Unprofessional guest experience compared to competitors who offer this feature

Proposed solution

Enable hosts to send a formal receipt to guests based on the booking price and VAT information that Hospitable already has in the system. The receipt should be sendable on-demand when a guest requests it (similar to functionality available in other property management systems).

Unlock

• Hosts could instantly provide professional receipts to business guests without manual work
• Improved guest satisfaction and professionalism
• Time savings of 10 minutes per receipt request
• Reduced risk of errors in receipt information
• Competitive parity with other property management platforms