Problem Statement:
- Guest messages sent from Hospitable's Inbox for Vrbo bookings don't appear in the reservation's conversation thread
- Messages only show as "sent" in the Activity log, but the full message history is not visible in the conversation thread
Current Workaround:
- Checking the Activity log on the left side of the reservation to confirm messages were sent
- Guests' messages are delivered through Vrbo's native messaging system, but the thread isn't synced back into Hospitable's conversation view
Impact:
- Hard to track the full conversation history within Hospitable
- Requires switching between Activity log and other views to understand guest communication
- Reduces visibility into guest interactions for Vrbo bookings
Proposed Solution:
- Display Vrbo guest messages within the reservation's conversation thread in Hospitable, similar to how Direct and manual bookings work
Unlock:
- Full visibility into guest communication for all booking types within Hospitable
- Streamlined workflow for managing guest conversations without switching views