Problem Statement:
- Guests who haven't completed their guest portal registration don't receive scheduled check-in messages (including door codes)
- Hosts discover this issue only when guests arrive at the property and can't get in
- No proactive alert system exists to notify hosts when a guest is approaching check-in without completing required portal steps
Current Workaround:
- Hosts must manually check every upcoming booking to see if the guest has completed their portal registration
- This is time-consuming and easy to miss, especially with multiple bookings
- Relies on guests proactively reaching out if they have issues
Impact:
- Guests arrive at properties unable to check in, creating a poor guest experience
- Hosts are caught off guard and must respond urgently
- Potential for negative reviews and lost bookings due to check-in failures
- Manual checking is inefficient and error-prone
Proposed Solution:
- Add an SMS notification to hosts when a guest is approaching check-in (e.g., within 24 hours) but hasn't completed their guest portal registration
- This would allow hosts to proactively reach out to guests to complete the required steps
Unlock:
- Hosts would receive advance notice when guests haven't completed registration
- Ability to proactively contact guests before check-in to ensure they complete required steps
- Prevent check-in failures and improve overall guest experience
- Eliminate the need to manually check each booking