Problem Statement:
- Currently, notifications for required guest ID verification are only sent via email.
Current Workaround:
- Managers must manually check their email, which is less frequent than checking text messages.
Impact:
- Potential delays in identifying guests who haven't completed verification, affecting operational efficiency.
Proposed Solution:
- Add SMS/text as a notification delivery option for ID verification alerts.
Unlock:
- Managers can respond instantly to verification gaps via text, ensuring a smoother check-in process.