Streamline Dual Bank Account Verification for Owners

Problem Statement

• Owners must verify their bank account twice: once in Settings → Payments & Payouts (for KYC compliance) and again in the Owner Portal (for receiving payouts)
• This dual verification is causing frustration and complaints from owners
• The process is redundant and creates unnecessary friction

Current Workaround

• Owners complete verification in both locations separately
• Property managers field complaints and help owners navigate the duplicate process

Impact

• Owner frustration and complaints
• Additional time spent by property managers addressing verification issues
• Potential delays in owner payouts

Proposed Solution

• Combine the verification process into a single, unified workflow
• Allow owners to verify their bank account once, with the verification applying to both the Payouts section and the Owner Portal

Unlock

• Streamlined experience for owners
• Reduced complaints and support requests
• Faster payout setup and processing