Support images in Event messages (instant-response rules)
Problem statement:
- Event messages (including Question rules) don't support attached images
- Hosts need visual guides to help guests troubleshoot appliances (AC, WiFi reset, hot tub, etc.)
- Guests struggle to understand text-only instructions for technical issues
Current workaround:
- Uploading images to Google Drive/Dropbox and sharing links
- Links are long, messy, and less user-friendly than embedded images
Impact:
- Extra steps for hosts to create and manage external links
- Guests may not click or understand external links
- Slower troubleshooting and potentially more guest frustration
Proposed solution:
- Allow hosts to attach one or more images to Event messages
- Images would display directly in the guest's messaging app
Unlock:
- Hosts can provide clear visual troubleshooting guides
- Guests can quickly understand and resolve issues without back-and-forth messaging
This request was merged into another request
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