Support images in Event messages (instant-response rules)

Problem statement:

  • Event messages (including Question rules) don't support attached images
  • Hosts need visual guides to help guests troubleshoot appliances (AC, WiFi reset, hot tub, etc.)
  • Guests struggle to understand text-only instructions for technical issues

Current workaround:

  • Uploading images to Google Drive/Dropbox and sharing links
  • Links are long, messy, and less user-friendly than embedded images

Impact:

  • Extra steps for hosts to create and manage external links
  • Guests may not click or understand external links
  • Slower troubleshooting and potentially more guest frustration

Proposed solution:

  • Allow hosts to attach one or more images to Event messages
  • Images would display directly in the guest's messaging app

Unlock:

  • Hosts can provide clear visual troubleshooting guides
  • Guests can quickly understand and resolve issues without back-and-forth messaging

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Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

2 days ago

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