Problem statement
Hosts cannot attach PDF files or other documents directly to guest messages in the Hospitable Inbox. Currently, only image files (up to 2 MB) can be attached.
Current workaround
Hosts must upload PDF files (such as guest guidebooks) to third-party services like Google Drive or Dropbox, set sharing permissions to "Anyone with the link," and then paste the link into messages to guests.
Impact
- Feels unprofessional to direct guests to external third-party links
- Creates extra steps and friction in the guest communication workflow
- Reduces the polish and cohesiveness of the guest experience
Proposed solution
Expand the attachment functionality in the Inbox to support PDF files and other common document formats (e.g., .pdf, .docx), similar to how image attachments currently work.
Unlock
Hosts would be able to share professional documents like guest guidebooks directly within Hospitable, maintaining a seamless and branded guest experience without relying on external file-sharing services.