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Sync more than lead listing

Feature requests

Hospitable used to sync to Airbnb & Vrbo but apparently stopped doing so in 2024, which means only the OTA selected as the “lead” automatically syncs. That change needs to be reversed.

Use case: Airbnb is my lead listing for my property but I got a Vrbo notification about a new booking. Hospitable didn’t alert me, block the dates, or send the user my automated guest experience messages. Instead, I had to go through Hospitable’s AI to request a manual sync for the reservation number, which means my guest didn’t get an immediate response after she booked and my calendar could have gotten double booked from Airbnb had I not been available to fix the situation.

It didn’t used to be this way and I don’t know why it changed, but it removes a lot of the usefulness of Hospitable’s automations if I have to manually monitor “non-lead” OTA bookings.

Status: Rejected1 comment

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Comments1

  • Emily Tunggala

    Team•

    Nov 3, 2025

    Hi @Drew Clayton ! I saw your conversation with Smarty, our support bot. Smarty is usually really great at referencing our internal documentation and supporting our customers, but in this instance Smarty messed up.

    Vrbo does not need to be your lead listing in order for Hospitable to detect Vrbo reservations. Reservation sync should be working regardless of lead listing across all connected channels. We do sometimes experience a short delay being notified of Vrbo reservations.

    If you continue to see a delay like this, please reach out to support@hospitable.com with reservation codes so we can more properly investigate this for you.

    PS - We’ve made significant progress on a new and improved Vrbo integration which we’re expecting to announce soon that will make delays like this a thing of the past! You can follow along here: https://feedback.hospitable.com/p/vrbo-official