toggle ON bad review during guest stay
I'd love to be able to toggle ON the bad review feature for a guest during their stay when I can sense they're not having a good experience. When managing several properties its difficult to remember "When Bob checks out in 12 days I need to toggle ON bad review within the 24 hours airbnb review window". This is a huge manual task and this would be a huge stress eliminator for me.
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Comments7
Harlequin Star
Dec 19, 2025
Yes and then to use that toggle as a trigger or condition for custom codes - messaging
Rose Beaver
Nov 28, 2025
Absolutely agree and I came here to write this if it didn’t already exist. We need to be able to toggle this right when something happens with a guest or we realize they are a Karen. Not have to remember to do so after they checkout but before our automated review kicks in.
Crimson Island
Dec 3, 2024
We really need this update! This is so necessary in our business, and with thousands of reservations, we need to be able to adjust the review in advance of checkouts. It is virtually impossible to remember or mark lengthy guest lists and the reason for an edited review. We need the ability to do it in the moment, and have that draft saved for automatic submission. Please add this feature!
Coral Chili
Jul 29, 2024
this is so much needed guys, we deal with hundreds of reservations every day, its just not possible to remember when to tag the review bad.
Black Lily
Jul 1, 2024
I believe Hospitable is currently being triggered to generate a review when prompted by airbnb, but I believe this to be an excellent solution. I have been desiring this solution since starting with Hospitable.
Most of the time, a bad review is a potential concern prior to check out, not after checkout.
On the other hand, if my team is going to give a bad review, that is usually determined after the stay and seeing the state of affairs.
Azure Leaf
Jun 12, 2024
this would be amazing. PLEASE make this happen!!
Violet Highlighter
May 15, 2024
I was just coming on here to submit a request to generate the reviews sooner so that we could mark them as bad sooner in the reservation, but with the new AI reviews functionality that may be problematic. This request sounds like it would solve for both situations.
So, my request is that I would like to mark a reservation as going to be a bad review whether the review has been generated or not. Currently, it seems the reviews are not being generated until checkout day. However, sometimes, you know pretty soon after check-in that it's going to be a bad review for the guest. I don't want to have to remember to come back in time to mark it bad in that narrow window between it being generated and submitted.
Please provide a way to mark it as going to be a bad review and then you can take this into account when AI generates the review later, but more importantly, you can have it already delayed when it is generated.