Problem statement
- The troubleshooting guide for Airbnb calendar connection issues contains outdated information
- Step 1 instructs users to check Settings → Channel connections for an "Active" status, but this no longer matches the current Hospitable interface
- This causes confusion when hosts are trying to troubleshoot calendar sync issues
Current workaround
- Hosts are manually trying to locate interface elements that no longer exist in the described locations
- This wastes time and creates uncertainty about whether they're following the correct steps
Impact
- Hosts spend extra time troubleshooting based on incorrect instructions
- May lead to abandoned troubleshooting attempts or incorrect fixes
- Reduces confidence in Hospitable's support resources
Proposed solution
- Review and update the Airbnb calendar troubleshooting guide to reflect the current Hospitable interface
- Ensure all navigation paths and screenshots match the live platform
Unlock
- Hosts will be able to follow accurate, up-to-date troubleshooting steps
- Faster resolution of calendar sync issues
- Increased confidence in Hospitable's support documentation