Upsell Purchases Dashboard
Description: Currently, upsell purchases can only be viewed within individual Inbox conversations or indirectly through payouts, which makes it difficult to manage (
View, Filter, Mark Complete, and Clean Up) them efficiently—especially at scale.
There’s no central place in Hospitable where hosts can:
View all upsell purchases across reservations
Filter or sort purchases (e.g., by date, check-in, status)
Mark upsells as completed/fulfilled
Remove or clean up old upsell entries from view
Because of this, hosts are using the Inbox with filters (like “Upsells”), but this isn’t an ideal workflow since:
Conversations are not always shown in a clear order
Resolved threads still appear in filtered views
There’s no way to track fulfillment status
Suggested Solution: Create a dedicated Upsell Management Dashboard where hosts can:
See all upsell purchases in one place
Filter/sort by date, property, guest, or status
Mark upsells as completed / fulfilled
Optionally archive or hide completed/old entries
Use Case / Impact: Hosts offering add-ons (e.g., early check-in, late check-out, extras, services) need a clear operational view to track what has been delivered and what’s pending.
This would:
Improve operational efficiency
Reduce reliance on Inbox filtering workarounds
Help teams (cleaners, staff) stay aligned
Provide a much cleaner workflow for managing upsell fulfillment
Additional Context: Right now, there’s no built-in way to track or manage upsells beyond viewing them per reservation, which creates friction for hosts managing multiple bookings.
Log in to comment and vote
Comments2
Andrew Schorr
Apr 15
Oooh, I like this a lot! Great feedback @Brittanie Brown 👏
Andrew Schorr
Apr 15
Shared it internally