Visual Label for Cancelled and Non-reply Auto-Replies in Message List
When an automated message is cancelled (like AI responses or scheduled messages), or where AI didn’t reply and reply pending - add a clear visual indicator in the conversation list - similar to how reservation status appears.
This would help hosts quickly identify conversations where automation failed or disable by host staff members, allowing them to prioritize manual follow-up and ensure no guest messages go unanswered.
Benefits: Improved guest service, easier conversation management, and peace of mind that cancelled automations are visible at a glance.
Status: Backlog
Log in to comment and vote
No comments yet
Be the first to share your thoughts.