Problem Statement:
- Hosts cannot easily download invoices or receipts for Vrbo reservations
- Vrbo doesn't provide a straightforward way to download complete billing documentation
- Upsells (like late check-out) are tracked in Hospitable but not included in any downloadable document
Current Workaround:
- Manually compile financial data from Hospitable's Metrics → Exports → Reservations & Financials
- This export doesn't include upsells in a consolidated document
- Hosts have to piece together information from multiple sources
Impact:
- Operational inefficiency when providing billing documentation to guests
- Inability to share complete billing records that include upsells
- Manual work required to compile financial information
Proposed Solution:
Add a feature to download a complete invoice/receipt for OTA (Vrbo) reservations directly from Hospitable, including all charges (base rate, fees, taxes) and any upsells
Unlock:
Hosts can easily generate and share complete billing documents for Vrbo bookings, improving guest experience and reducing manual administrative work