Automatic translation
Hi - we recently had a guest book our property from France. But because he was messaging in French and us in English, we kept having to switch back to the Airbnb app to message them. And as a result, we were delayed in responding to a message about an alteration request. The guest then cancelled the reservation.
That's an extreme example, but it would be nice to not have to switch back to airbnb app to message guests in another language.
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Comments4
Nik Logachev
Dec 10, 2024
Now that we’ve recently rolled out incoming guest message translations for all platforms, not just Airbnb, the ability to easily translate a message into the guest’s language is on our radar as a short-term improvement as well!
Magenta Volcano
Feb 15, 2024
This is an absolute essential for a PMS. Hope you will have this feature soon.
Coffee Starlight
Nov 23, 2023
Airbnb has been translating messages from users for many years, and it is an essential feature of that platform. Honestly, I'm surprised that Hospitable is not doing it already.
Sapphire Geyser
Nov 23, 2023
This is a super important feature for me,
it is especially visible from airbnb users since airbnb automatically translates the guest conversation to their Language.
i would say that 50% of our communicaion comes in a language that i cant read an i have to manually translate the message in other services or reply direcly from airbnb