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Remove Hospitable Branding from Emails

Feature requestsBrandsMogul

For professional property managers, it’s essential to maintain a 100% white-label experience — meaning that no Hospitable branding appears in any guest- or owner-facing communication.

We really appreciate the upcoming Brands project (custom domains, company/ property brand distinction, etc.), but the ability to fully remove Hospitable from outgoing emails is critical for brand consistency and professionalism.

Why this matters:

  • Guests and owners should only see our brand, not third-party providers.

  • It keeps communication clean, premium, and trustworthy.

  • Many management companies operate under multiple brands or sub-brands — full white-labeling supports this flexibility.

👉 A “no-Hospitable-branding” mode would make the platform far more attractive to professional operators and enterprise users.

Thank you!

Status: Backlog2 comments

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Comments2

  • Azure Breeze

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    Nov 11, 2025

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    Merged request

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    4 votes

    Emails to guests should come from host’s email address not hospitable

    The guest does not know the hospitable brand. Emails should come from the host’s email address and we should be cc’d so we know what communication is going to our guests.

  • Tomato Melon

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    Oct 31, 2025

    I agree, as professional hosts we need this added to provide concise, clear and high quality branding to guests who are booking direct with us. I’ve just realized this when creating an owner stay and reviewing the email thread:

    Random collection of letters after Host in the title, and an incredibly long and spam-like email domain:

    Your reservation at Echo View Chalet | Stunning Views, Dog-Friendly [HOST-QHFLWO]

    Echo View Chalet | Stunning Views, Dog-

    Friendly <e1c7267f-2581-4703-844f-8c8010a201c1@messaging.hospitable