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Allow adding pictures to event messages

Feature requestsInbox
Enable hosts to attach images (photos, diagrams, screenshots) to event messages so vital visuals such as check‑in photos, door codes on signs, parking diagrams, property maps, etc., can be delivered immediately with their message. Right now, event messages are text-only. For last-minute reservations or quick updates, hosts can’t include images in the same message, which causes confusion, extra support contacts, and poorer guest experience.
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Comments1

  • Scarlet Highlighter

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    Jul 17

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    Merged request

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    1 vote

    Support images in Event messages (instant-response rules)

    Problem statement:

    • Event messages (including Question rules) don't support attached images
    • Hosts need visual guides to help guests troubleshoot appliances (AC, WiFi reset, hot tub, etc.)
    • Guests struggle to understand text-only instructions for technical issues

    Current workaround:

    • Uploading images to Google Drive/Dropbox and sharing links
    • Links are long, messy, and less user-friendly than embedded images

    Impact:

    • Extra steps for hosts to create and manage external links
    • Guests may not click or understand external links
    • Slower troubleshooting and potentially more guest frustration

    Proposed solution:

    • Allow hosts to attach one or more images to Event messages
    • Images would display directly in the guest's messaging app

    Unlock:

    • Hosts can provide clear visual troubleshooting guides
    • Guests can quickly understand and resolve issues without back-and-forth messaging