Allow early check-in and late check-out for same-day turnovers
Currently, hosts may be restricted from offering early check-in or late check-out when the property has a same-day turnover. Enabling this feature would give hosts more flexibility to accommodate guests’ schedules, improve guest experience, and potentially increase booking appeal for properties with back-to-back reservations.
Log in to comment and vote
Comments17
Apr 28
PinnedEarly check-in and late checkout upsells now have a new option to allow for same-day check-ins. You can set a different max number of hours on same-day turnovers.
Azure Leaf
Feb 15
Agreed! If the approve each request button is selected, same day turnovers with late checkout/ early checkout should show up in the guest portal. Often we can accommodate 1-2 hrs easily. But to not have the option at all is a missed opportunity for revenue
Beige Kangaroo
Mar 13
•Merged request
•6 votes
Offer Upsell (early checkin, late checkout) for same day turnover
Ability to turn on upsell for same day turnover for back to back booking.
Black Teacup
Mar 30
•Merged request
•2 votes
Early check in / Late check out
I love the upsale options for early check in and late check out. Unfortunately it’s automatically disabled if the is another reservation for the next day (for late check out) and if there is a guest checking out same day (for early check in).
Our cleaning crew is very efficient and gets rooms cleaned and ready in 30-40 minutes. but i can’t use the early check in or late check out in case of back to back reservations.
It would be great to allow me to decide if i want to enable that option in case of back to back reservations once i need it for upsale.
Gold Patch
Mar 30
•Merged request
•2 votes
Allow upsells of early check in and late check out without the need to keep adjoining dates not booked
Right now the upsell of early check ins and late checkouts only works if the adjacent date does not have an existing reservation.
This artificial limitation is unnecessary if I as a host can approve these upsells, because in most cases, I can allow a 1-2 hour early check in or late checkout by coordinating with my cleaner, even on a same day turnover.
Please remove this constraint so we hosts can offer these upsells.
Rose Beaver
Mar 30
•Merged request
•2 votes
Make early check-in/late checkout upsell aware of turnover hours needed
Smart early check in and late checkout that allows to set a custom gap thats required for cleaning for each property and then lets guests on either end choose hours to check in early or check out later. E.g. one property needs 4h of cleaning, if checkout is 10 and checkin at 4, thats 6 hours. I could either allow 2 h late, or 2 h early or 1 hour on each end.
Beige Pumpkin
Mar 30
•Merged request
•17 votes
Allow same-day turnover days to qualify for upsells
The smart upsell feature is neat, but limited to open days on the calendar.
That is an unnecessary limit when I have guests willing to pay and cleaners able to accommodate their schedule. I pay the cleaners a portion of my haul. All should work out.
Except Hospitable places artificial limits on both generating the smart upsell language and generating the Products link in the portal.
Ideally that upsell products page could me made clear that its subject to availability etc maybe it does that, I dunno, I don’t have open dates this summer but I do have lots of guest interest and cleaners who are coming in the afternoon anyway, so Hospitable’s artificial limit means we’re leaving money on the table.
Nik Logachev
Jul 15, 2025
We’re opening this up and making it more flexible once Upsell Requests (approveable upsells) are released!
Gold Patch
Nov 27, 2025
Hi @Nik Logachev
Is this rolled out? I see approval is now live. Is this live then? Because I am having a hard time without this feature. 😔🙏
Black Lily
Jul 20, 2025
Totally agree!!
Fuchsia Backpack
Jan 15
•Merged request
•7 votes
Enable Upsell Options for Back-to-Back Reservations
Tim Parry
Aug 29, 2025
Hi @Lauren Nix ,
Thanks for reaching out - Could you add more info on what you’re looking to do here please?
Blush Frog
Dec 27, 2025
Hello,
I believe we have a similar issue that Lauren encountered.
We had a guest this morning that wished to purchase a 2 hour early check-in and we were able to accommodate this request. After sending them the guest portal they said they early check-in and check-out did not show as an option and we confirmed what they saw. We checked all of our upsell settings and they are set properly and should have been available for purchase based on timing rules.
Smarty said that there is a backend calendar check that will disable the upsell as we also had a same day check-out on the calendar even though we have our early check-in set to require host approval. Wondering if this is case as we couldn’t find any literature on the upsell pages we browsed about this backend disable function. Anyway if this is the case a feature request would be appreciated to allow for early check-in/ check-out on days where back to back reservations occur. We also incentivize our cleaning crews on days where we can accommodate the requests with upsell proceeds on same day turnovers as we know it puts extra time constraints on their schedules.
Reservation use case tied to this
HM9PNF9FWZ
Thanks,
David
Blue Puzzle
Jan 15
•Merged request
•5 votes
Ability to offer early check-in upsell, even when the night before is booked
Silver Hubble
Jul 19, 2025
I’m not entirely sure why this feature is not available as standard. We are almost back to back with bookings and are finished the turnover before 2pm. We can offer an early check-in every day but your platform doesn’t allow it, essentially stopping us ever being able to offer this.
Emily Tunggala
Jul 21, 2025
Hi Lloyd! We do plan to allow for more flexibility here in the future. Many of our customers have asked that if there’s a same day turnover that any early check-in upsells be REQUESTS that you and/or your cleaner must accept, to avoid any last-minute purchases that can’t be honored.
Is this your expectation as well, or would you prefer that it be 100% automated so long as the early check-in is limited in some capacity for same day turns, like allows 2pm as opposed to 12pm?
Any more context you can share about how you handle this today would be helpful! Thanks.
Silver Hubble
Jul 21, 2025
I think the request idea is good solution and probably is the good option but does need a lot of manual intervention. I do think however you should be able to give the option for a straight purchase. A feature where you can request or just offer a straight purchase, that the host can toggle on which suits best, would be the best result.