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Allow scheduled messages to be sent with a shorter delay for last-minute reservations

Feature requests
To eliminate having to edit check-in instructions on two places(Messaging rules, and custom codes) when trying to tailor automated messages for last-minute reservations. It is better add the exclude last-minute reservations in the New Reservation event message, and allow the Check-in instructions scheduled to be sent immediately or at an earlier time instead
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Comments4

  • Purple Telescope

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    Aug 19

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    Merged request

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    1 vote

    Immediate Automated Messaging for Last-Minute Bookings

    Problem statement

    Currently, messages for last-minute bookings are scheduled with a delay (e.g., 30 minutes after acceptance or the next day), which can result in guests not receiving critical check-in instructions in time.

    Current workaround

    Hosts must manually send the messages from the Activity log once they appear.

    Impact

    • This creates a risk of messages being missed entirely, leading to a poor guest experience.
    • Increases manual workload for the host.

    Proposed solution

    Allow automated messages for last-minute reservations to be sent immediately upon booking/acceptance.

    Unlock

    Hosts can ensure guests always receive their instructions instantly, regardless of when they book, without needing to monitor the inbox manually.

  • Tomato Astrometry

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    Jun 24

    There needs to be a option to override this or disable as we get a ton of same day bookings and guests always asking right away for info

  • Maroon Quesadilla

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    Jan 23

    This is certainly something I am looking for. I feel like a better title for this would be:
    “Add ‘Exclude last minute bookings’ option to ‘New reservation’ event-based messages“

    I have read the article https://help.hospitable.com/en/articles/1156927-tutorial-adapt-your-booking-confirmation-for-last-minute-bookings. The article states "Instead of setting up multiple rules, you will just need one that will adapt to multiple scenarios."

    However, it fails to recognize that setting up “one rule to adapt” requires maintaining double the messaging (in our case, 8 instead of 4) - 1 message for each unit in the check-in smart rule, and a duplicate message in the custom codes.

    This not only creates duplicated effort, it introduces more chances for human error anytime a message needs to be updated with new information - there is no longer just 1 place to update it.

    And I agree with OP, sending the Check-in instructions immediately would be better than the current 30 minute delay for last minute bookings, especially when very close to or after the check-in time.

  • Plum Pen

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    Jun 14, 2025

    I have this marked and my guest did not receive an email.