Problem Statement:
- Guest-facing emails (booking confirmations, inbox replies, etc.) currently come from the default Hospitable domain
- Hosts who have configured a custom domain cannot send these guest emails from their own domain
- This creates a fragmented brand experience for guests
Current Workaround:
- There is no workaround — guest emails must come from the Hospitable domain
Impact:
- Inconsistent branding across guest communications
- Guests see the Hospitable domain instead of the host's branded domain
- Reduces the professional appearance of guest communications
Proposed Solution:
- Allow hosts to configure their custom domain as the sending domain for guest-facing emails
- This would apply to booking confirmations, inbox replies, and other guest communications
Unlock:
- Hosts can maintain a fully branded guest experience across all communications
- Guests only see the host's brand, not Hospitable's
- Professional, consistent communication that aligns with the host's brand