Custom Domain Sending for Guest-Facing Emails

Problem Statement:

• Guest-facing emails (booking confirmations, inbox replies, etc.) currently come from the default Hospitable domain
• Hosts who have configured a custom domain cannot send these guest emails from their own domain
• This creates a fragmented brand experience for guests

Current Workaround:

• There is no workaround — guest emails must come from the Hospitable domain

Impact:

• Inconsistent branding across guest communications
• Guests see the Hospitable domain instead of the host's branded domain
• Reduces the professional appearance of guest communications

Proposed Solution:

• Allow hosts to configure their custom domain as the sending domain for guest-facing emails
• This would apply to booking confirmations, inbox replies, and other guest communications

Unlock:

• Hosts can maintain a fully branded guest experience across all communications
• Guests only see the host's brand, not Hospitable's
• Professional, consistent communication that aligns with the host's brand