Customise Direct request-to-book acknowledgement emails
Allow hosts to customise the system email guests receive immediately after submitting a Direct request to book, particularly the response-time wording and host branding.
The current email states: “We will contact you within twenty-four hours to inform you whether the host has accepted or declined your request.”
Hosts would like to:
• Replace the fixed response-time wording with text that reflects their review process, such as “We’ll review your request and get back to you as soon as possible.”
• Personalise the email with their business name, logo, and branding.
• Have consistent response-time wording on the booking confirmation screen.
This is the system acknowledgement sent while a booking request is pending not a confirmed-booking email or an automated messaging rule. Separate host messages do not replace it.
Related request: Direct Booking Brand
https://feedback.hospitable.com/p/69a86e7ded94c781ea9ebc3b
That request overlaps with branding but does not specifically cover editable acknowledgment text or response-time wording.
Log in to comment and vote
Linked to Give Hosts Control of Direct Booking Messages
No comments yet
Be the first to share your thoughts.