Declined tasks can automatically be assigned to backup teammates

The ability to designate both a primary and a backup cleaner for a single task. If the primary cleaner rejects the task, the backup cleaner should then be notified and given the option to accept or reject the job. This would automate the fallback process and ensure tasks are covered without manual reassignment by the host.

Problem statement

• When a cleaner declines a cleaning task, the task remains assigned to them and requires manual reassignment by the property manager
• This is time-consuming, especially with multiple properties and cleaners
• There's no automatic fallback to assign the task to another available cleaner

Current workaround

• Manually reassign declined tasks to another cleaner each time

Impact

• Wastes time on repetitive manual work
• Risk of delays if the manager doesn't notice the declined task promptly
• Inefficient use of team resources

Proposed solution

• When a cleaner declines a task, automatically reassign it to the next available cleaner in the team (or a designated backup cleaner)

Unlock

• Cleaner assignments would be handled automatically, saving time and ensuring tasks are never left unassigned
• Property managers can focus on other priorities instead of manual reassignment