Disable ID Verification for Direct Bookings on Direct Premium Plan

Problem Statement:

• Guests are required to provide ID verification through both Hospitable and Happy Guest (your guest management system)
• This creates duplicate verification requirements that cause guest frustration
• Guests are dropping off during the booking process
• Your team is spending extra time communicating with frustrated guests

Current Workaround:

No workaround exists — your team explains to guests that the duplicate verification is beyond your control and apologizes for the frustration

Impact:

• Lost bookings due to guest drop-offs
• Increased workload for your team handling guest communications
• Negative impact on guest satisfaction

Proposed Solution:

Add a setting on the Direct Premium plan to disable ID verification for direct bookings (similar to the option available on Direct Basic)

Unlock:

• Less frustrated guests
• Reduced workload for your team
• Fewer lost bookings