Option to Disable Guest Verification Step for Direct Bookings
Problem Statement:
- The guest verification step during the direct booking process is confusing for both hosts and guests
- This creates friction in the booking flow and may lead to abandoned bookings
Current Workaround:
- Hosts manually guide guests through the verification process
- Some hosts may be rejecting bookings that get stuck in "Verification incomplete" status
Impact:
- Increased confusion and support requests
- Potential loss of direct bookings due to a complicated process
- Extra time spent helping guests complete verification
Proposed Solution:
- Add a setting in Hospitable that allows hosts to disable the guest verification step for direct bookings
- This would streamline the booking process for hosts who prefer a simpler flow
Unlock:
- Hosts would have full control over whether verification is required
- Simplified booking experience for guests
- Fewer abandoned bookings and reduced support burden
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Comments1
Red Berry
Aug 7
•Merged request
•5 votes
Disable ID Verification for Direct Bookings on Direct Premium Plan
Problem Statement:
Current Workaround:
No workaround exists — your team explains to guests that the duplicate verification is beyond your control and apologizes for the frustration
Impact:
Proposed Solution:
Add a setting on the Direct Premium plan to disable ID verification for direct bookings (similar to the option available on Direct Basic)
Unlock: