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Immediately send scheduled check-in messages for last minute bookings

Feature requests
There are instances where a last minute guest who booked past the standard check-in time is already at the property, and cannot receive instructions until 30 minutes later which does not lead to a great guest experience.
Status: Rejected2 comments

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Comments2

  • Sapphire Elephant

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    Aug 28

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    Merged request

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    1 vote

    Last-Minute Booking Check-In Message Timing

    For bookings made after the standard check-in time (last-minute bookings), the automated check-in instructions should be sent within 10 minutes of the booking being confirmed.

  • Brown Meteorite

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    Jul 29

    •

    Merged request

    •

    1 vote

    Immediate Check-in Instructions for Last-Minute Bookings

    Problem Statement:

    • When a guest books after check-in time, Hospitable waits 30 minutes after booking to send check-in instructions
    • This delay is unnecessary since the guest is already at or past check-in time and needs the instructions immediately

    Current Workaround:

    • Manually sending the check-in instructions early from the Inbox for each last-minute booking

    Impact:

    • Extra manual work for hosts to send instructions early
    • Guests may be waiting unnecessarily for check-in details when they're already ready to arrive

    Proposed Solution:

    • Automatically send check-in instructions immediately when a guest books after check-in time, rather than waiting 30 minutes

    Unlock:

    • Hosts won't need to manually send check-in instructions for last-minute bookings
    • Guests receive check-in details right away when they're ready to arrive