Notifications the first time a code is used is already an available feature in the Device Dashboard setup here. You can elect to receive notifications through push notifications or email
Gold Orbit
•
Feb 29, 2024
I get notifications directly from the lock app, but with guests coming and going throughout their stay, plus cleaning and maintenance crews coming and going, I have tuned out the notifications. The only notification that I really, truly care about is the first time a guest opens the lock upon check-in. A unique notification that only gets through to me at check-in would be perfect.
Harlequin Zipper
•
May 3, 2024
It is very important to me. Because not all guests checkin at the same time. I always like to give them additional information post checkin. I don't want to overwhelm them just yet and drown them with messages until they are able to cope with first checking in first.
I’m currently pushing back that scheduled message on the day the guest checks in. For example , if a guest tells me they are arriving around 8pm. I push the follow up message to 8:30pm just to give myself some buffer. In the ideal case , I wouldn’t want to do this manually.
Seems like a sensible feature to add. Hope it makes it up in the ranking. Thanks !
Coffee Valley
•
May 6, 2024
This would be great as the first hour when someone arrives is critical for resolving any issues they might have and showing that you’re available to remedy any issues. Just sending a message after the static checkin time is not as good as after they actually opened the door for the first time. Thanks!!
Send 'Welcome' message after Door Code is used for first time.
Hi there - I would love to have an automation for a message to get sent to my guest a few minutes after they settle in. This could be triggered by the initial door code use.
I currently have it set to send 30 min after check-in … but sometimes I allow early check-in and sometimes the guest doesn’t arrive until late. I don’t want the message getting lost with their check-in message.
Just a nice feature to have if it’s an easy one to program for ya’ll.
Thanks Jaymi
Bronze Lunchbox
•
Sep 12, 2025
A first-time door code used trigger that can be used to automatically send canned responses when guests first check-in. This is essential in the guest experience messaging flow. Since guests can arrive at the property at any time during the check-in period, it is difficult to automate or time any welcome messages effectively.
Copper Canary
•
Jan 14
YES!!! After Arrival message→ Currently, it is set for 3 hours after Check-In time. However, some Check-In early and don’t even get in the door until they are asking about where the pool key is OR guests arrive at 9pm (and they tell you this previously) and the auto message goes out at 7pm (3 hours after Check-in). - Currently, too many manual edits required, guests asking questions that are included in the After Arrival message OR auto messages go out and guest is “I told you I would not be there until 9pm”
Send message when door code is activated for the first time.
Feature request. I want my Welcome message to go out not at a standard time like check-in time, but when the guest’s code is used for the first time. Possible?
Sapphire Elephant
•
Jun 16
This is an obvious feature. Hospitable messages me when the lock is used. It would be great if this could be a trigger for a welcome message.
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Comments10
Jul 5, 2024
PinnedNotifications the first time a code is used is already an available feature in the Device Dashboard setup here. You can elect to receive notifications through push notifications or email
Gold Orbit
Feb 29, 2024
I get notifications directly from the lock app, but with guests coming and going throughout their stay, plus cleaning and maintenance crews coming and going, I have tuned out the notifications. The only notification that I really, truly care about is the first time a guest opens the lock upon check-in. A unique notification that only gets through to me at check-in would be perfect.
Harlequin Zipper
May 3, 2024
It is very important to me. Because not all guests checkin at the same time. I always like to give them additional information post checkin. I don't want to overwhelm them just yet and drown them with messages until they are able to cope with first checking in first.
I’m currently pushing back that scheduled message on the day the guest checks in. For example , if a guest tells me they are arriving around 8pm. I push the follow up message to 8:30pm just to give myself some buffer. In the ideal case , I wouldn’t want to do this manually.
Seems like a sensible feature to add. Hope it makes it up in the ranking. Thanks !
Coffee Valley
May 6, 2024
This would be great as the first hour when someone arrives is critical for resolving any issues they might have and showing that you’re available to remedy any issues. Just sending a message after the static checkin time is not as good as after they actually opened the door for the first time. Thanks!!
Aqua Volcano
Aug 29, 2025
•Merged request
•1 vote
Send 'Welcome' message after Door Code is used for first time.
Hi there - I would love to have an automation for a message to get sent to my guest a few minutes after they settle in. This could be triggered by the initial door code use.
I currently have it set to send 30 min after check-in … but sometimes I allow early check-in and sometimes the guest doesn’t arrive until late. I don’t want the message getting lost with their check-in message.
Just a nice feature to have if it’s an easy one to program for ya’ll.
Thanks
Jaymi
Bronze Lunchbox
Sep 12, 2025
A first-time door code used trigger that can be used to automatically send canned responses when guests first check-in. This is essential in the guest experience messaging flow. Since guests can arrive at the property at any time during the check-in period, it is difficult to automate or time any welcome messages effectively.
Copper Canary
Jan 14
YES!!! After Arrival message→ Currently, it is set for 3 hours after Check-In time. However, some Check-In early and don’t even get in the door until they are asking about where the pool key is OR guests arrive at 9pm (and they tell you this previously) and the auto message goes out at 7pm (3 hours after Check-in).
- Currently, too many manual edits required, guests asking questions that are included in the After Arrival message OR auto messages go out and guest is “I told you I would not be there until 9pm”
Moccasin Lily
Jul 14
•Merged request
•2 votes
Send message when door code is activated for the first time.
Feature request. I want my Welcome message to go out not at a standard time like check-in time, but when the guest’s code is used for the first time. Possible?
Sapphire Elephant
Jun 16
This is an obvious feature. Hospitable messages me when the lock is used. It would be great if this could be a trigger for a welcome message.
Pink Soup
Jul 30
•Merged request
•3 votes
Automated Message Trigger After Door Code Usage
Problem Statement:
Current Workaround:
Impact:
Proposed Solution:
Unlock: