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Code Communication + Backup

Feature requestsSmart devicesBooking.com

Easy Quick Fix…

Hello - these REALLY need to be separated. I would like a message sent to the guest when there is a code issue. However I WOULD NOT like a code sent to a guest automatically as sometimes (like in BDC) the guest has NOT PAID and I therefore do not want to give them access to the space. You just sent a no-show & no pay guest a code to my apartment - and I didn’t even realize this was a feature of Hospitable.

Personally, I have reset my settings on BDC to make BDC collect my payments for me from now on - but if the host is responsible for collecting payment - no shows & non payment are common. We do not want to give these fake guests codes to our homes.

Thank you - should be an easy quick fix

Status: Backlog3 comments

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Comments3

  • Teal Dew

    •

    Dec 22, 2025

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    Merged request

    •

    1 vote

    You need to fix the “back up code” message issue for locks. My lock and my wireless signal are fine. Hospitable is the issue. My guests are getting confused and annoyed. I am on the verge of switching back to Guesty. This is ridiculous.

    • Emily Tunggala

      Team•

      Dec 22, 2025

      Hi @Jessica DeVita, thanks for sharing your feedback with us. We see you’ve been working with our support team as well. I’m going to merge this with a similar request to have more control over the code communication.

  • Andrew Schorr

    Team•

    Feb 20, 2025

    Thanks for the feedback and context, Jaymi. I’ve shared it with the relevant teams and we’re looking into where we can improve the backup code communication with context of the payment status.