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Custom Domain Sending for Guest-Facing Emails

Feature requests

Problem Statement:

  • Guest-facing emails (booking confirmations, inbox replies, etc.) currently come from the default Hospitable domain
  • Hosts who have configured a custom domain cannot send these guest emails from their own domain
  • This creates a fragmented brand experience for guests

Current Workaround:

  • There is no workaround — guest emails must come from the Hospitable domain

Impact:

  • Inconsistent branding across guest communications
  • Guests see the Hospitable domain instead of the host's branded domain
  • Reduces the professional appearance of guest communications

Proposed Solution:

  • Allow hosts to configure their custom domain as the sending domain for guest-facing emails
  • This would apply to booking confirmations, inbox replies, and other guest communications

Unlock:

  • Hosts can maintain a fully branded guest experience across all communications
  • Guests only see the host's brand, not Hospitable's
  • Professional, consistent communication that aligns with the host's brand
1 comment

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Comments1

  • Harlequin Orbitron

    •

    Jul 17

    •

    Merged request

    •

    1 vote

    Allow hosts to customize the sender email address for automated guest emails

    Problem Statement:

    • Automated guest emails sent by Hospitable come from a generic Hospitable-generated address (e.g., f662393f-8296-41c5-985d-c68ab0925f25@messaging.hospitable.com)
    • This often causes emails to land in guests' spam/junk folders
    • Hosts cannot change this sender address to their own professional email

    Current Workaround:

    • Hosts send manual messages from their Inbox using their own email address
    • This requires extra effort and doesn't cover automated notifications

    Impact:

    • Automated emails frequently land in spam, reducing guest communication effectiveness
    • Hosts must manually send important messages, increasing operational workload
    • Inconsistent sender identity across automated and manual communications

    Proposed Solution:

    • Add a setting in Hospitable that allows hosts to specify a custom sender email address for automated guest emails
    • This could support custom domains or third-party email services

    Unlock:

    • Automated emails would be more likely to reach guests' inboxes
    • Hosts can maintain a consistent, professional sender identity
    • Reduced manual effort for sending important guest communications